Submit ›
or
1.5 Based on 16 reviews
Compare to others
Respond to your
customers
  • Customers like
    • I received my goods 1
  • Customers don't like
    • Damaged furniture 2
    • Customer service 2
    • Tactics 1
Advanced
search
loading...
More Less

Unless you like stressful moves, steer clear of these so called movers!!! From the lack of professionalism to the denial of materials used (and refused to remove charges or refund me, even with photos proving it) and them using my own personal materials to pack my belongings, they are a HORRIBLE company with the most NASTY people that I can't even begin to call customer service on any level. I don't understand how PODS would even pair with this... Read more

Was this review helpful? 0 0

I used your service from the PODS website. I was extremely disappointed in your practices. I had two gentleman come from a moving company. They did not communicate with me and just started loading my stuff on a dolly. I had many boxes marked Fragile. I had a lot going on that day because of the move and at the end I asked them if they had paid attention to what was marked fragile before they loaded everything into the POD. They looked at me and... Read more

Was this review helpful? 0 0

Just had a miserable move with Pack and Load services. We have been through 6 moves and this one was the worst ever. Staring off, the guys were 6 hours late and then they sent 2 people for a 5K square foot house. I ended up helping them to get them out of the house. We were 2 days late getting our because of they were very late both days. We just unloaded in our new house and half our furniture is destroyed. Crushed lamps, bent bicycle wheels,... Read more

Was this review helpful? 0 0

I’m writing to inform you of my disappointing and unprofessional service that I received through a Pack and Load Service on...... Please see order..... for your reference. I contacted..... to inquire of service and gain a brief estimate of an 1800 sq. foot home with a large portion including kitchen and wardrobe packed by us. I then secured service on June 3rd with calls confirming details on June 23rd and June 28th and updated Ricky on... Read more

Was this review helpful? 0 1

Scam of a company. This company seems great when you initially get a price quote. Even their follow up before appointment seems incredible BUT that is only done because they want to have time to bill your credit card and put you in a jam when everything they are contracted to do is not performed. Believe me, they love the sell but they are careless with belongings, don't bring adequate truck sizes as discussed, workers speak very rudely and... Read more

Was this review helpful? 0 0

In michigan where it was packed they did a horrible job. Everything was scuffed scraped and dinged. I mean every piece. When brought to IowA the first thing the guys said was how terrible it was packed. To get any kind of compensation and Responsibility from them i have to take pictures, weight and original cost of items. Like I was going to take the time after a Big move to do that for a small if any refund. Nothing was totaled but what was... Read more

Was this review helpful? 0 0

They took my money before the 2 days like they said, actually they took it a week in advanced, put my account in the negative and would not put it back, and that made several issues with trying to get my other moving needs done. when the day finally came a week later the guys were late, one of them smelled like alcohol and when i called them to let them know they put me through to a man named Doug who said that he was the manager and proceeded... Read more

Was this review helpful? 0 0

These price gougers were referred by PODS. I had 2 16' PODS. They sent a team of 3, one guy who seemed experienced, a girl, and a kid who broke the hinges off a door in the house. They were here for THREE hours and charged me 1500 bucks. Absolutely outrageous by ANY standards. Needless to say, I have cancelled my scheduled unload at my destination. It remains to be seen how my stuff will arrive. DO NOT DO BUSINESS WITH THESE CROOKS. Read more

Was this review helpful? 0 0

We used Pack and Load Services two consecutive days to pack our house into pods. The first day, they sent two movers and they did a great job and were very professional. We realized late in the afternoon that we needed another pod so we called and requested the same crew. Unfortunately they were not available, but they did have another crew available. We told them that everything that needed to be loaded the second day was in the basement so... Read more

Was this review helpful? 0 0

We hired pack and load for our cross country move recently. Thought we were getting professional movers. Instead it seems that they simply hire moving companies to come and move your stuff. Their guys show up with little to no moving equipment. I had to rent furniture covers because what they use will not protect your furniture. On the loading, they will take apart your furniture and not even attach the screws to the parts they would be needed... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Pack and Load Services.
Filing a new complaint about
×