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Just had a miserable move with Pack and Load services. We have been through 6 moves and this one was the worst ever.

Staring off, the guys were 6 hours late and then they sent 2 people for a 5K square foot house. I ended up helping them to get them out of the house. We were 2 days late getting our because of they were very late both days. We just unloaded in our new house and half our furniture is destroyed.

Crushed lamps, bent bicycle wheels, deeply scratched furniture, broken pictures. The list goes on and on... We called and complained and they told us that "stuff" happens in big moves! We also told them that we missed a family Christmas party because they were so late in picking and loading and we have to help them.

The last at Pack and Load told us "You should not be planning to go to a Christmas party when you are scheduled to move...." Really??

Please don't make the same mistake that we made!!! Avoid!!!

Product or Service Mentioned: Pack And Load Services Packing Service.

Reason of review: Poor customer service.

Monetary Loss: $10000.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Dec 30, 2016.
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