Kevin M Ohc

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Verified Reviewer

Poor Claim Resolution

Pack and Load did loading and unloading for me on a recent move. An antique chair was damaged in the process. I filed a claim, really looking to have my chair repaired. Their claim process offered me $4.80 to repair a broken antique dining room chair. For $4.80 I couldn't even buy the supplies to fix it myself if I had the tools and the skills to do so.
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Cons:
  • Tactics

Preferred solution: I am not looking for cash, just to have the damage done to my property repaired by a qualified service provider.

Brent N Gnl

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Verified Reviewer

These guys suck...

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They didn't send enough people to finish the job on time. Their "packing" was sloppy and lead to a lot of damage to our stuff. They missed two full closets of things to pack. The people doing the unload were shocked at how poorly the containers were loaded.
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Loss:
$3192
Cons:
  • Not enough people in crew
  • Packing my belongings
  • Items packed with no cushioning

Preferred solution: Full refund

User's recommendation: Find someone else

Mary H Yit

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Verified Reviewer

Do not use this company!

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I was given their information by Pods for help unloading my 2 pods into my new home. I specifically asked if they would be actual movers and not "day laborers" and was assured they were. The 3 guys showed up 2 hours late, no uniforms or identifying company wear, they were not wearing face masks as required in the State of Ohio, they were extremely slow, took numerous cell phone breaks, complained about "stomach cancer" and "sore shoulder". They didn't move all of my furniture into the house, didn't set up one table at all and left some screws out of another table, scratched the wood floor (brand new home), and the kicker was they stole my Visa card out of my purse! Nine charges were made with my credit card in Kentucky (which is where they came from) before my credit card company sent me a fraud alert. I filed a police report as this is a felony. I requested a refund from Pack and Load and was told by Christine she would speak with her manager and call me today. It's now 6:14 pm and I have not heard from her.
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Loss:
$671
Cons:
  • Not wearing face masks
  • Not in uniform
  • Stole my credit card

Preferred solution: Full refund

User's recommendation: Shady company - do not use!

Anonymous
map-marker Portland, Oregon

Unprofessional on all accounts

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***AVOID OF THIS COMPANY***

We hired Pack and Load to pack household and load two 16ft PODS. This company employed layers of misrepresentations and unprofessional behavior to take advantage of customers in several instances in our experience alone.

Save yourself a lot of money and just hire local day-laborers because that is what you're going to get.

1) Stated "professional loaders and packers will help you with your move." False. The guys who arrived clearly (by their own admission) had very little experience packing. Would have been fine if all was asked of them was loading, but they were basically unskilled day laborers and packed accordingly:

1.a) Did not complete just about any room; drawers, closets, lamps left untouched. Left with the job only about 75% complete leaving my family to spend the next several days completing it.

1.b) Did not pack just about anything properly; just set stacks of dishes in boxes unprotected, threw dishes in, did not protect furniture, boxes were overflowing or underfilled.

1.c) Left their food and trash all over the house when they left

1.d) Pack and Load assured that (in the COVID pandemic) all staff will wear masks.

Loaders arrived with no masks on or in possession (I had to go to Walgreens and buy them masks). Then all day they kept taking them off (including around my young children) and having to be reminded to please put them back on.

1.e) On their cell phones making personal calls constantly throughout the day.

1.f) Pack and Load did not call the day before the job to confirm and showed very little interest in understanding the magnitude of the job / staffing appropriately.

2) Stated "you will only get billed for packing material used." False.

They brought very little packing material (so I had to go to Home Depot and buy them more). Refused to fill out the used material survey at the end of the day, asking me to initial blank line items then saying "Oh I'll fill the form in later." Sure enough, claimed they had used all materials on the estimate when, for example, I know zero mirror/window boxes were brought to the job (still got charged $500 for it).

3) Pack and Load calls to check in on the job, which is great but when issues were brought to the attention of customer service over email and phone, we were promptly ghosted with no emails back or calls back (despite several rounds of leaving voicemail requests).

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User's recommendation: Choose a different company!

1 comment
Leaner Dia

Did you ever get reimbursed from Pack and Load after speaking with them?

Arash E
map-marker San Marcos, California

Not responsible about their service.

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Whatever happens in your moving, They are not responsible about it. I had a very bad experience with Pack and load services. They called me 1:30 PM and told me helpers are on the way and they showed up 8PM they just loaded the container with some simple boxes and didn't touch my furniture and beds. They left garbage in my house and front door and at 10pm they said we are done. when I told them about my furniture and other priorities, their boss started to yell at me and had a very bad and abnormal behavior. I just thought he is drunk or drugged and didn't argued. When I reported this to the company they didn't accept it and they just ignored me. I had to hire another mover to unload the container and do what I needed. So, do not waste your time and money to this company. They are nice just before they collect your money . I'm adding some photo from the garbage they left and my bedroom and furniture after they left my house.
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Reason of review:
Bad quality
Bob F Lkr
map-marker Satellite Beach, Florida

Complete joke

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To bad the joke is on the consumer this reflects negatively on PODS because they referred us to them. First of all they were late 25 min. Then they forgot supplies(rope). While one of them went to Home Depot the other one took a massive crap (30+ min). He wasn’t courteous enough to ask. And they charged us an extra hour. My furniture was damaged when we opened the container so I called pack n load. We went back and forth for 20+ minutes before they gave us instructions on how to file a claim we have been waiting for the claim packet for TWO MONTHS. DONT USE PACK AND LOAD!!!!!!!!!
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Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Full refund

Vickie U

Very Upset With Customer Service

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The guys arrived to load my pod and did a great job. One of them disappeared for quite a while and I realized he had been in my master bathroom. I understand that if you have to go you have to go. I didn’t think much more about it. About 30 min after they completed the job I went into that bathroom. He had used close to a half a roll of toilet paper and hen I lifted the toiled lid the toilet was completely clogged and it was disgusting. Of course my plunger was already loaded on the POD. I called the company and they said they would call me right back. She did and said the guys would turn right around and come take care of it. That was an hour and a half ago and I’m still waiting. I’ve called the company back twice and the last call said they were about 30 minutes away. So disgusting, unprofessional and jut plain Wrong! Barely an I’m sorry from the company and they act like I’m putting them out. I’ll be requesting some kind of refund for this - but I doubt they’ll give me anything
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Loss:
$100
Pros:
  • Ability to pack my belongings
Cons:
  • Condition my home was left in
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Port Saint Lucie, Florida

Damaged 10,000 Worth of Furniture

I hired pack and load Inc they were referred to me by pods. I hired two men for three hours to move my furniture from the house to the pod in my front yard. When I purchased the services I was told my furniture would be professionally wrapped they showed up with brown paper bags and tissue paper along with looks like a small version of Saran Wrap 6 inch. Wrapping my very expensive furniture in brown paper bags was a complete waste of time so we decided that they should just move my furniture into the pod they stacked it trying to make it all fit into the Pod so that they could leave and one of my pieces of furniture slid and hit four other pieces damaging all five pieces of my very expensive furniture. Not one person at this company has taken responsibility for what they did to my furniture and they want me to follow their process and file a claim although they told me if I filed the claim and didn't have them come back to unload my pod that I couldn't file another claim if they damaged anything in the second move of course I'm not even considering letting them move my furniture a second time I've made $20 phone calls to the company and sent countless emails not one person would give me escalation names numbers or contact information this company sucks stay away from them don't hire them or do any kind of business with them.
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1 comment
Paul S Oor

We used Pack and Load services. They also said the furniture would be wrapped.

They failed to wrap ANYTHING and caused over $3000 worth of damage.

Only the threat of my attorney got a response from a David Constanza offering only a small portion of the damage. AVOID THESE PEOPLE they are not to be trusted or believed.

Deb T Qxw

Worst packers ever

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Lost my husbands Urn. Many broken items. 5 times the amount of paper needed to charge by the sheet. No one will call me back
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Anonymous

HORRIBLE NEVER USE THEM

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Absolute nightmare! I would never ever recommend this company!
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Tracy R Zyd

Buyer Beware

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Worse service and customer support ever. I scheduled services with packing and loading in Everett, WA and unloading in Pasco, WA. The Everett side was over 2 hours late and seemed to be day labor people...as in NOT professional and the FIRST thing the guy did was take my American Flag and laid it ON THE GROUND...I called him out on it and it seemed to set the tone of my services..... I provided boxes, plastic wrap, tape and paper and 36 moving blankets... the wrap and tape were not used and both disappeared along with half of my blankets. I had brand new furniture. When the truck was unloaded we notices some pieces were wrapped with no blankets used, and some had blankets but no wrap. Needless to say almost all of my new furniture was nicked, scratched up, sliced and I kid you not, boxes and one chair smeared with dog *** I think they must have sat boxes down on the ground where someone's dog pooped and they packed the boxes on top of other boxes and furniture. The truck reeked of *** and my items trashed. I tried to file a claim, I sent it certified mail. I know they received it but never a reply or reaching out to assist. NO return calls, NO return emails. I sent pictures and all of the information and still...nothing. DO NOT USE!
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Loss:
$800
Reason of review:
Damaged or defective

Preferred solution: Full refund

James P Wez
map-marker Hinsdale, Illinois

Run away, don't even consider this vendor!

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Pack And Load Services - Run away, don't even consider this vendor!
Pack And Load Services - Run away, don't even consider this vendor! - Image 2
Pack And Load Services - Run away, don't even consider this vendor! - Image 3
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Pack And Load Services - Run away, don't even consider this vendor! - Image 5
Updated by user Sep 26, 2018

HORRIFIC company

Original review Sep 25, 2018
Can I give a zero review? It would still be too high. They sent a crew led by a guy with a headset stuck on his head, constantly speaking with someone, while complaining all the while that he was too old for this *** He was accompanied by two young kids, one of which swiped alcohol from our fridge multiple times and was drinking in our house, on the job. They damaged virtually everything you can imagine, overstated materials used (and left it all hidden behind the condo so they'd not have to return it.) They failed to even complete the move, as they showed up with a truck several sizes smaller than that which we had contracted, and brought an extra guy they tried to bill for who must have been in his late 50s/early 60s, and spent most of the time in the air conditioned truck, unable to assist. They did not reassemble anything they took apart. The dispatcher Christy Wuest was rude, angry, accusatory and unprofessional. She agreed to discuss the bill the next day, but instead avoided all calls and sent a bill for more than 2X what was originally discussed. We have more than $4,000 of damage from this move, and they send a letter saying they will provide $126.00 and that we need to sign a waiver. My attorney is now going to be reaching out to Christy and team with a very different message. DO NOT USE THIS COMPANY.
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Loss:
$4000
Pros:
  • Scheduling and initial setup
Cons:
  • Service provided
  • Had credit card and just freely added on extra cost
  • Customer service
Reason of review:
Bad quality

Preferred solution: Full refund

Nicole B Pyi

Damaged my walls and then said they were leaving

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I have a heavy and large couch to me moved from my basement. I made it very clear my walls could not be damaged and they told me if they couldn’t do it without damaging the couch or walls, they wouldn’t move it at all.

It made it down the stairs 4 years ago with minimal scrapping by my husband and his brother who are not professionals or strong enough. So naturally, the 3 guys from pack and load scrapped up the walls, put *** in the wall, and damaged the couch. When I got upset about it, they said they were leaving because “they clearly weren’t good enough for me”. The company tried to call us both and have his guys stay, but in the process one of them broke the foot of my nightstand so I asked them to leave.

The company is awful with customer service and said they would mail me a claim form TO THE HOUSE IM MOVING OUT OF. ***

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Reason of review:
Bad quality
Stephanie B Yhs
map-marker Clearwater, Florida

Worst moving experience ever

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Worst packing company out there. Terrible service. Broke my treadmill, left holes in my drywall, and neglected to pack important items. There were two items I asked them NOT to pack. Well they packed them so I had to purchase the replacement items. I called and emailed the manager, Doug, requesting he reimburse me for the items and damage, he initially told me he'd get back to me, never did, and then continued to ignore my calls and emails. Also, don't trust the initial quote. They tacked on an extra $600 in packing materials. Unethical. Inexperienced, unprofessional packers. Poor quality. They will break your property. How are they still in business with all these terrible reviews? Never again. Avoid like the plague.
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Loss:
$2100
Reason of review:
Poor customer service

Preferred solution: Full refund

Kira R Dle
map-marker Clearwater, Florida

WORST MOVE OF MY LIFE

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DO NOT USE THEM. IF I COULD GIVE THEM 0 STARS I WOULD. The packers went through all of my belongs and read through personal letters. They also did not pack the boxes properly, just dumped stuff inside of the box without actually wrapping anything. The majority of movers that were suppose to help move us into our fourth floor walkup CANCELLED because Pack and Load and scheduled us during a time they were unavailable. CUSTOMER SERVICE IS HORRIBLE. When I called them about the issue they refused to do anything about it. They would not answer the phone, or return any of my calls. When I finally talked to someone 36 hours after my miserable move, he did NOTHING. DOUG IS THE WORST SERVICE REP. He took my information and then never called me back. I called back 4 times and he still wouldnt talk. He had someone else tell me that they would give mw $200 off (but still charge me $1400) for a service that I did NOT receive. Doug still will not call me back, and only has people talk to me that know nothing about my case, so they can feign ignorance. DO NOT USE THIS COMPANY. THEY WILL RIP YOU OFF.
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Loss:
$1400
Cons:
  • Service provided
Reason of review:
HORRIBLE customer service and HORRIBLE moving service

Preferred solution: Full refund